Wholesale & Samples
Q: Do you offer wholesale for regular solar bird feeders, smart bird feeders, solar lanterns and indoor decorative lanterns?
A: Yes, we support B2B wholesale for regular solar bird feeders, smart bird feeders, solar garden lanterns and indoor decorative lanterns. Please fill in the inquiry form on our Wholesale page and tell us your order quantity and target market. Our sales team will reply within 2‑3 working days.
Q: Can I get product samples before placing bulk orders?
A: Samples are available. Sample cost and shipping freight shall be borne by the buyer. Sample lead‑time is about 3‑7 working days.
Q: What is your MOQ?
A: MOQ varies for different products. Contact us for the full MOQ list.
OEM / ODM Customization
Q: Can you make custom logo and custom packaging?
A: OEM & ODM services are available for bulk orders, including laser‑engraved or printed logo, custom color‑box packaging and customized user manuals. Minimum order quantity is required for customization.
Q: Can we adjust product appearance or functions?
A: Partial modifications on appearance and functions are acceptable with certain order volume. Please state your detailed requirements in your inquiry.
Production & Delivery
Q: What is bulk‑order production lead‑time?
A: Wholesale orders: 15-35 working days; OEM custom orders: 30-50 working days after the deposit and all design files are confirmed. The specific time may vary depending on the purchase quantity and custom requirements.
Q: What shipping options are available for B2B orders?
A: Sea freight, air freight and express delivery are supported. You may use your own forwarder or request shipping quotations from us.
Q: Who is responsible for import duties and taxes?
A: Import duties, VAT and local clearance fees are borne by the buyer. Please verify local import policies in advance.
Warranty & After‑sales
Q: What is your warranty policy for B2B orders?
A: We offer a 12‑month warranty covering manufacturing defects. Damage caused by human error, improper installation or severe weather conditions is not covered under warranty.
Q: What should we do upon receiving defective goods?
A: Please provide photos and videos of defective items within 7 days after goods receipt. We will evaluate cases and offer solutions including replacement, spare‑part shipment or corresponding compensation.
Cooperation Inquiry
Q: How can we start B2B cooperation with Symgard?
A: Submit the inquiry form on our Wholesale page. Please specify product names, order quantity, customization requirements and contact information. Our team will get back to you shortly.
Q: Can you provide product images, catalog and resale marketing materials?
A:Our website’s product catalog page provides you with high-resolution product images, PDF product catalogs, and basic distribution marketing materials.